If you’re wondering what questions you should ask a property manager, we’re talking about some things to discuss during the interview process.
Experience and Credentials
Always ask how long a property manager has been in business. Find out what kind of credentials they hold. At Action 1 Properties, we’ve been in business since 2006 and I’m a licensed broker in California. I have also served as past president of the National Association of Residential Property Managers (NARPM) for Alameda and Contra Costa counties. I’m on the executive board for fair housing in Alameda and Contra Costa counties. This is the type of experience you’re looking for during the interview process.
Another question you want to ask pertains to the services included in a management company’s business. We do a number of things to find a tenant for you. We’ll post a yard sign and put an ad on multiple websites across the nation. It’s not just local advertising that works; we use 800 websites including our own locally. We can also put your listing on the MLS. This is outside of our regular websites and will require a $300 deposit if you want us to do that for you. We show properties to potential tenants who don’t have a Realtor but contact us directly. We screen, check credit references and employment and we ensure an applicant has income that’s three times the rent. We also prepare and sign all leases and disclosures. These are just a few of the things a property manager should do, and the list goes on.
It’s very important that you find out what kind of knowledge a property manager has about the local rental market in the Dublin area. In the last three years, the market has really exploded. Rents are up and vacancy periods are low. Trying to find a good property can be difficult for tenants. We have renters coming directly to us to find the right property and to avoid scams.
Always ask about a property manager’s maintenance procedures. Keeping track of those calls and work orders is important. We have a program that does that for us, and it registers the date and time that a maintenance request comes in. Most property managers also provide online accounting. Tenants and owners each have their own portals and everything is tracked electronically. You should get a statement every month and then a year-end statement which helps you and your accountant with tax filing.